Serv-A

Build a simple but powerful Survey creation tool for ServiceMaster Brands to SMS, MMS, and Email Customers for pre-loaded or self-created messages. This web-app tool provides “real-time” reporting and valuable metrics on business performance. It allows our customers to have quick win interactions and know that our companies are listening and responding to these needs.

ServiceMaster started to create the beginning of what is now known as the Innovation Center. And Serv-A was the project that made the first group of individuals, and this was one of the earliest projects that had emerged from Agent Desktop and Data moving into cloud technology. Our Executives and Stakeholders needed an easy-to-use and understandable application to capture real-time customer feedback. We took insights into the problems this technology was going to help solve.

I provided support for UX and the beginning development of the UI. When creating this technology, Material Design matured enough for us to feel comfortable implementing it. Working with the product team and IT development, we worked through many small iterations of the core Design Thinking process to create a simple-to-use and understand the tool.

Our solution was pretty simple and provided a visual collection of data received from data tables, simple charts, and demographic maps for our brands. We allowed business units to have a new resource providing real-time data for strategies and data analysis of our customers' feedback.